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Please use this form to contact our Customer Service department. We will make sure to respond to you within twenty four hours after receiving your query. You may also call the Customer Service direct line at 1 (866) MY-SHOES. Our agents are available to take your calls between the hours 8:00 a.m to 5:00 p.m. PDT Monday to Friday. Please note for security reasons we are not able to take your credit card information or orders directly over the phone.